Privacy Policy — Suncoast Property Service Group

1. Introduction

Suncoast Property Service Group LLC ("Suncoast Property Service Group," "we," "us," or "our") operates the website at https://www.suncoastpropertyservicegroup.com (the "Website"). This Privacy Policy describes how we collect, use, store, and share information when you:

Browse the Website
Submit a contact or estimate-request form
Call, email, or text our business
Upload or send photographs, videos, documents, or other files
Request property services
Interact with Website analytics or related technology

By using the Website, you agree to the practices described in this policy. If you do not agree, please do not use the Website or submit information through it.

2. Information Visitors Provide

When you use our Website or contact us, you may voluntarily provide information including:

Full name
Telephone number
Email address
Property city or ZIP code
Property address when needed to provide service
Requested service
Project or property details
Preferred timing
Access or scheduling information
Messages and communications
Photographs, videos, documents, or other files
Information needed to prepare a scope, estimate, schedule, or service record

Please avoid including highly sensitive personal information — such as government identification numbers, financial account details, passwords, alarm codes, or medical records — unless it is necessary for the requested service and has been specifically requested by us.

3. Photographs and File Uploads

Visitors may voluntarily upload or send photographs, videos, documents, or other files relating to a property or requested service. These materials may contain:

Images of the interior or exterior of a property
Personal belongings
Vehicles
Address numbers
Documents
Occupants or other individuals
Other identifying or property-related information

You should only submit materials you are authorized to share. Submitted files may be used to:

Understand the requested work
Review property conditions
Prepare an estimate or written scope
Schedule or coordinate services
Document service completion
Communicate with you about your inquiry
Maintain reasonable business and service records

Uploaded photographs and files will not be used publicly for advertising, the Website, or social media without separate permission from you.

4. Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect limited technical information, including:

IP address
Browser type and version
Device type and operating system
Referring page or source
Pages viewed
Approximate geographic region
Date and time of visits
Session activity and website interactions
Cookie or device identifiers
Form-interaction and website-performance information

This information is generally used to operate, secure, measure, and improve the Website.

5. Google Analytics 4

Our Website uses Google Analytics 4 (Measurement ID: G-37JSD5P137), a web analytics service provided by Google. Google Analytics may collect or process information such as:

Pages viewed
Session activity
Approximate location (derived from IP address)
Device and browser information
Referral source
Website interactions
Analytics cookies
A randomly generated client or device identifier

Google Analytics commonly uses first-party cookies, including the "_ga" cookie, to distinguish visitors and sessions.

We do not intentionally send names, email addresses, telephone numbers, full property addresses, uploaded photographs, or other directly identifying form information to Google Analytics. Analytics information is aggregated and pseudonymous and is not intended by us to directly identify a visitor.

Google processes this information on our behalf. You can learn more about how Google uses information from sites and apps that use its services at https://policies.google.com/technologies/partner-sites. Google's general privacy policy is available at https://policies.google.com/privacy.

You may be able to limit analytics tracking through your browser settings, cookie controls, or the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout. We do not control Google's independent privacy practices.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies for:

Essential website operation
Security
Remembering basic preferences
Analytics and measuring website performance
Understanding visitor interactions
Form functionality and security, including CAPTCHA verification
Live chat functionality (see Section 8)

You can manage or block cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website, including the ability to submit forms.

We do not use advertising, retargeting, behavioral profiling, or marketing cookies on this Website.

7. Contact Forms and Estimate Requests

Information you submit through Website forms — including the estimate-request form — may be used to:

Respond to your inquiry
Review the requested service
Prepare an estimate or written scope
Contact you
Coordinate appointments or property access
Provide the requested services
Maintain business records
Prevent spam, misuse, or fraud

Submitting a form does not guarantee acceptance, availability, scheduling, or a contractual relationship.

Our Website is built and hosted using Landingsite.ai. Information submitted through Website forms is processed through the Landingsite.ai platform and delivered to us. Landingsite.ai acts as a service provider in processing form submissions on our behalf. For information about Landingsite.ai's data practices, please refer to https://landingsite.ai/privacy.

8. Live Chat

Our Website provides live chat functionality through Tawk.to. When you use the chat feature, information you enter — including your messages, any contact details you voluntarily provide, device information, and basic usage information — may be processed by Tawk.to and provided to Suncoast Property Service Group so we can respond to your inquiry.

Tawk.to's privacy practices are independent of ours. You can review Tawk.to's privacy policy at https://www.tawk.to/privacy-policy/.

Please avoid entering highly sensitive personal information — such as government identification numbers, financial account details, passwords, access codes, alarm codes, or medical information — into the chat.

9. Telephone Calls and Text Messages

When you provide a telephone number, we may use it to respond to your inquiry and communicate about:

The requested service
Scheduling and appointment updates
Property access coordination
Estimates and scope questions
Service-related follow-up

Providing your telephone number does not automatically authorize unrelated promotional text-message campaigns. Standard message and data rates may apply when text messaging is used. If you receive text messages from us and wish them to stop, you may reply "STOP" or contact us directly using the information in Section 18.

10. How Information Is Used

The information we collect may be used to:

Operate and maintain the Website
Respond to inquiries
Evaluate requested work
Prepare estimates and written scopes
Schedule and provide services
Communicate with customers
Document property conditions and completed services
Improve website performance and customer experience
Maintain business, accounting, legal, and service records
Protect the Website, customers, properties, and business
Comply with legal obligations
Resolve disputes and enforce agreements

11. Service Providers and Information Sharing

Suncoast Property Service Group LLC does not sell personal information for money.

We may share information only as reasonably necessary with service providers that support functions such as:

Website hosting
Form delivery and processing
Email
Analytics
File storage
Communications
Scheduling
Accounting or professional services

Information may also be disclosed:

With your direction or consent
To coordinate an authorized service provider when necessary
To comply with applicable law or legal process
To protect rights, safety, property, customers, or the public
In connection with a legitimate business transfer

Information is shared only to the extent reasonably necessary for the relevant purpose.

12. Third-Party Websites and Services

Our Website may link to third-party websites and services. We are not responsible for the privacy practices, content, or policies of independently operated third-party websites. We encourage you to review the privacy policy of any third-party service you use.

13. Data Retention

Personal information, communications, photographs, and service records may be retained for as long as reasonably necessary to:

Respond to your inquiry
Provide or document requested services
Maintain business and accounting records
Resolve disputes
Prevent fraud or misuse
Meet insurance or legal obligations
Enforce agreements

Retention periods may vary depending on the type of information and the reason it was collected.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect the information submitted through our Website. Form submissions are transmitted over an encrypted connection (HTTPS) and are protected by CAPTCHA verification to help prevent automated spam.

However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure. We cannot guarantee absolute protection against unauthorized access, disclosure, or loss of information.

15. Privacy Choices and Requests

You may contact us to request:

Access to information you previously submitted
Correction of inaccurate information
Deletion of information, subject to legal and legitimate business-record exceptions
An end to nonessential communications

Please note that deletion requests may be subject to legal, tax, insurance, contractual, fraud-prevention, and recordkeeping obligations. We may not be able to grant every deletion request in full.

You may also:

Adjust your browser's cookie settings
Delete stored cookies through your browser
Use the Google Analytics Opt-out Browser Add-on

16. Children's Privacy

Our Website and services are intended for adults seeking property-related services and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child under 13 has submitted personal information through our Website, please contact us at ben@suncoastpropertyservicegroup.com.

17. United States and Florida Visitors

Suncoast Property Service Group primarily serves customers in Florida. Information collected through the Website may be processed and stored in the United States. By using the Website, you understand that your information may be transferred to and processed in the United States.

18. Changes to This Policy

We may update this Privacy Policy periodically as our Website tools, business practices, or legal requirements change. When material changes are made, the "Last updated" date at the top of this page will be revised. We encourage you to review this policy periodically.

19. Contact Information

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

Suncoast Property Service Group LLC
Sarasota–Bradenton Area, Florida
Email: ben@suncoastpropertyservicegroup.com
Phone: (941) 241-9072
Website: https://www.suncoastpropertyservicegroup.com